Fabric Emporium – Frequently Asked Questions

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Answer: We provide premium-quality chiffon maxis, organza gowns, embroidered suits, stitched 3-piece & 2-piece suits, and formal wear
Yes, we deliver all over Pakistan, including major cities like Karachi, Lahore, Islamabad, and more.
Answer: 2–4 business days for metro cities 4–6 business days for other regions
We accept Cash on Delivery, Bank Transfer, and EasyPaisa/JazzCash.
Yes, you can request an exchange within 3 days for unused items with all tags attached. (Custom-stitched orders cannot be exchanged.)
Refunds are processed only for damaged, defective, or wrong items delivered.

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Yes, we offer custom stitching services for maxis, gowns, and suits.
You will receive a tracking number via WhatsApp/SMS after dispatch.
You can reach us through WhatsApp, Instagram, Facebook, or our contact form.