Refund policy

Return & Exchange Window
We offer a 7-day return and exchange window from the date of delivery. To request a return or exchange, please contact us within 7 days of receiving your order.

Eligibility
To be eligible for a return or exchange, your item must be:

  • Unused, unworn, and unwashed
  • In original condition with all tags attached
  • In its original packaging

You'll also need your order number or proof of purchase.

How to Start a Return
Email us at fabricemporiumoffical@gmail.com with your order number and reason for return. Once your request is approved, we'll share the return address and pickup instructions. Items sent back without prior approval will not be accepted.

Inspection
All returned items are inspected on arrival. Refunds or exchanges are confirmed only after the item passes this check. Items that are worn, washed, altered, or missing tags will be declined and sent back to the customer.

Shipping Charges

  • Original delivery charges are non-refundable.
  • Return shipping is the customer's responsibility, unless the item is defective, damaged, or incorrect — in that case, we cover the return shipping cost.

Refunds
Once your return is approved and inspected:

  • Online-paid orders — refunded to your original payment method within 7–10 business days.
  • COD (Cash on Delivery) orders — approved returns can be resolved by a bank-transfer refund, store credit, or replacement. Bank-transfer refunds are processed within 7–10 business days. For a bank-transfer refund, you'll be asked to share your bank account title, account number, and bank name once the return is approved.

If more than 15 business days have passed since your refund was approved, contact us at fabricemporiumoffical@gmail.com.

Damages, Defects & Wrong Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos/videos — we'll arrange a free replacement, exchange, or refund at no shipping cost to you.

Handcrafted & Embroidered Pieces
Our kaftans and embroidered pieces are finished by hand, so minor variations in embroidery placement, color shade, or fabric texture between pieces are natural and not considered defects.

Exchanges
The fastest way to get a different size or design is to request a return for your original item, and place a new order once the return is approved.

Non-Returnable Items

  • Sale or discounted items
  • Gift cards